Return & Refund Policy — USAROID

Last Updated: August 13, 2025

At usaroid.com, customer satisfaction is our top priority. We strive to deliver authentic, lab-tested products in perfect condition. Due to the nature of our items, certain return and refund restrictions apply to ensure product safety and compliance.

1. Eligibility for Returns

To qualify for a return:

  • The product must be unopened, unused, and in its original sealed packaging.
  • The return request must be made within 7 days of the delivery date.
  • Proof of purchase (order number, invoice, or receipt) is required.

2. Non-Returnable Items

We cannot accept returns for:

  • Opened, used, or tampered products.
  • Items damaged after delivery due to improper storage.
  • Products purchased from unauthorized resellers or third-party marketplaces.
  • Discounted or clearance items (final sale).

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Provide:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will arrange a replacement shipment or issue a full refund at no additional cost to you.

4. Refund Process

Once a return is received and inspected, we will:

  • Notify you of approval or rejection
  • Process approved refunds within 5–10 business days
  • Issue refunds to your original payment method

Note: Shipping fees are non-refundable. Customers are responsible for return shipping unless the return is due to our error.

5. Lost or Missing Shipments

If your order does not arrive within the estimated delivery timeframe:

  • Contact us so we can investigate with the courier
  • If confirmed lost, we will offer a replacement or a full refund in line with our delivery guarantee

6. How to Request a Return

To initiate a return or refund, please contact our support team:

Include your order number, contact details, and the reason for return.

7. Important Notes

We reserve the right to deny a refund if the returned product does not meet the eligibility criteria.

All returns must be pre-approved by our team.

Unauthorized returns may be refused or delayed.