Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

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Which payment methods are accepted in the Online Shop?

How long will delivery take?

How secure is shopping in the Online Shop? Is my data protected?

What exactly happens after ordering?

Do I receive an invoice for my order?

Send us an email

Contact Us — usaroid.com

We’re here to help—whether you need product info, order support, or guidance choosing the right cycle for your goals. Reach out and our team will get back to you quickly.

📞 Phone & Messaging

Phone / SMS: +1 323 510 8055
WhatsApp: Chat with us on WhatsApp

Hours: Monday–Saturday, 9:00 AM – 8:00 PM (EST)

📧 Email

support@usaroid.com
We respond to most messages within 24 hours on business days.

🚚 Order & Shipping Help

For order-related questions, include your order number so we can assist faster.

Tracking not updating? We’ll follow up with the carrier.
Received the wrong or damaged item? Send photos within 48 hours of delivery.

🔒 Privacy & Discretion

Your communication is confidential. We use secure systems and plain, unmarked packaging—no product names on labels.

📝 Contact Form (copy to your site)

Full Name
Email Address
Phone (optional)
Order Number (if applicable)
Message
[Submit]

What to include for faster help: product name(s), order number, and any relevant screenshots.

📣 Business Inquiries

For wholesale, affiliates, or media: partners@usaroid.com.